Refund policy
RETURN & REFUND POLICY
Return and Refund Policy
Last Updated: June 2026
At HomeNest, customer satisfaction is important to us.
We offer a 30-day return policy from the date your order is delivered.
Eligibility for Returns
To qualify for a return:
- Item must be unused and in original condition.
- Item must be returned in its original packaging.
- Proof of purchase is required.
- Return request must be submitted within 30 days of delivery.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized products
- Customized items
- Gift cards
- Clearance or final-sale products
- Items damaged through misuse or negligence
How to Initiate a Return
To request a return:
- Contact us at laikar27@gmail.com
- Provide your order number and reason for return.
- Include photos if the item is damaged or defective.
- Wait for return authorization and instructions from our support team.
Returns sent without authorization may not be accepted.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Refund processing typically takes:
5–10 business days
depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
We will review the claim and provide an appropriate resolution.
Return Shipping Costs
If the return is due to our error, including:
- Incorrect item received
- Defective product
- Damaged product
HomeNest will cover applicable return shipping costs.
For all other returns, customers may be responsible for return shipping fees.
Exchanges
Exchanges are subject to product availability.
Please contact customer support for assistance.